First Sign FAQ

 

General Questions

Will First Sign prevent an attack from occurring?

Criminals prefer to do what they want without getting caught. First Sign has several features that are designed to deter an attacker. An automatic alert saying "Help is on the way and evidence has been collected" is a strong deterrent, but cannot prevent an attack from originally occurring. Our goal is to stop an incident before it escalates and deliver evidence to prosecutors.

Do I still need a traditional security system or self-defense training?

Security is a dynamic and complex system that depends on your lifestyle and behavior. Traditional security systems and self-defense techniques have a time and place. If you have the time and resources, we support having both First Sign and the traditional security measures.

Is my personal information going to be secure?

We understand the hesitation when it comes to sharing personal information, and we are doing our best to keep everything as clear as possible. Your GPS location and the information collected will only be recorded when an impact is detected or the panic button is pressed. The information is sent to the cloud and is accessed only by our professional monitors. If it is a false alarm, the information will be deleted. You, as the customer, will always be able to decide what information is used.


False Alarms

This idea sounds promising, but I’m afraid of false alarms. Will false alarms be common?

The smart wearables are paired with your smartphone so you will always have the control panel to deactivate with you.  All of our products are designed to make false alarms very rare.  If you disagree, please take us up on our satisfaction guarantee.

What happens if there is a false alarm?

In the event that a non-threatening impact does set of the alarm, here’s what would happen… The device uses a Bluetooth connection with your phone to call for help. This means your phone will already be in range for you to hear the false alarm notification. Simply enter your deactivation pin to turn off the alarm.


Purchasing & Set-Up

Where do I get the app?

You will be able to download the mobile app on through iTunes and Google Play.

Will my smart phone work with the app and device?

The mobile app requires Apple iOS 4.3 or later and Google Android 2.1 or later.  The Bluetooth connection is just like pairing a headset, car, or speaker to your phone. 

Can I buy one for someone else?

Yes! You will be given an activation code for monitoring services that the recipient can use when setting up their profile. The other products and services are not user specific and can be given as gifts.


Shipping

How much is shipping?

There is a shipping fee of $6.95 for all US addresses. International shipping and related expenses will be extra. Please note professional monitoring is currently only offered in the United States. Like us on Facebook or subscribe to our newsletter to be notified when First Sign Monitoring will be available in your country.


Monitoring

Do I have to have the professional monitoring service?

The professional monitoring service is required. Please see our Monitoring page for more information.

Does First Sign Monitoring provide professional monitoring in my area?

You will be covered anywhere with a cell signal, as long as your phone has data and voice plan. First Sign Monitoring provides a U.L.-Listed Monitoring Center with current operations nationwide. They have the technology available to service our customers within the Unitest States.


Technical

Can I use this device to make a geofence for someone?

Great idea! You can certainly use this device to be notified if your child wanders off. Bluetooth generally has a range up to 30 feet. If the device goes outside of this range it will break the connection, resulting in a notification on your phone.

What happens if the battery runs low?

Within the Settings screen on the Mobile App, it will tell you the current battery life of the device. The battery will last up to one year, depending on use.

How do I know if the device is working?

The mobile app will alert you if it is connected to a device upon entering the app.  In the Settings screen, you will see if you are connected to the device or not.  

What type of battery is needed for the device?

The Mace Wear Pod uses a pre-inserted and replaceable CR2032 battery (commonly available).