Set Up FAQ

 

Downloading the mobile app

Where do I get the app?

You can download the mobile app through iTunes (click here) and Google Play (click here)

Will my smart phone work with the app and device?

The mobile app requires Apple iOS 7.1 or later and Google Android 4.3 or later.  The Bluetooth connection is just like pairing a headset, car, or speaker to your phone. 


Set Up

How do I create the cancel and silent alarm pins?

 

You need to create a cancel alarm pin and a silent alarm pin before any of the mobile app features will work. You can do this by selecting 'Settings' (at the bottom of the screen), 'Account' (at the top of the screen), and select the Cancel Alarm and Silent Alarm under 'Alert Cancel PIN'. Enter a unique PIN for each, they must be different PINs. You will be required to re-enter these two PINs each time you enter the app.

How do I add my emergency contacts?

You are able to add up to three emergency contacts. You can do this by selecting 'Settings' (at the bottom of the screen), 'Contacts' (at the top of the screen), and select 'Add Emergency Contact'. In case of an emergency, anyone selected will be contacted by professional monitors. Please see our Monitoring page for more information.

How do I connect my Mace Wear Pod to the mobile app?

You can connect your Mace Wear Pod by selecting 'Settings' (at the bottom of the screen), 'Devices' (at the top of the screen), and select 'Tap Here To Scan For Devices'. Hold the button on your Mace Wear Pod while the app scans for devices. 

What is Demo Mode?

By default, 'Demo Mode' is turned on until you turn it off. You can find 'Demo Mode' by selecting 'Settings' (at the bottom of the screen), 'Account' (at the top of the screen), and select 'Demo Mode' to be on or off. When the button is green, 'Demo Mode' is turned on.
This feature is used so you can test the alarm triggers and become familiar with what happens when an alarm is activated. 'Demo Mode' will not notify the professional monitors. However, please make sure 'Demo Mode' is turned off in order to fully activate professional monitoring.

How do I set up professional monitoring?

To purchase monitoring through the mobile app, select the yellow ribbon on the bottom of the app screen that says "Emergency Monitoring=Off, click here to learn more about monitoring". You can then purchase monitoring through the browser that opens. To purchase monitoring through the firstsign.us website, click here.

How do I know if my professional monitoring is activated?

There is a yellow banner located at the bottom of the app screen that says "Emergency Monitoring" and either "On" or "Off". If it says "Off", make sure to check the status of your 'Demo Mode'. 

Why does my Emergency Monitoring status say off?

By default, 'Demo Mode' is turned on until you turn it off. If you have activated professional monitoring, it will say on when 'Demo Mode' is turned off. 


App Features

Alert Button

The alarm will activate when you release your touch on the alert button. There is a 5 second grace period to deactivate before alarm sirens.

Gesture Mode

After pushing the button, the screen will go blank. The alarm will be activated when the phone is quickly rotated twice or if dropped. Press the home button to exit Gesture Mode. There is a 5 second grace period to deactivate before alarm sirens. This mode does not work behind locked screens.

Check-In Mode

You can adjust the timer by selecting the 'Click to Change Timer Duration' and set it for any time up to 30 minutes. Pushing the check-in button will start a countdown timer. During this time, pushing 'Check-In' will restart the countdown and pushing 'Cancel' will turn it off. The alarm will be activated if the timer reaches zero or if an unlocked phone is dropped. There is a 15 second grace period to deactivate before alarm sirens.

Silent Alarm

The silent alarm is for emergencies where you need assistance, but are in a situation where you need to turn off the alarm (i.e. an attacker tells you to turn off the alarm). The alarm will stop, but the professional monitors will be able to see you entered the silent alarm and will call for help immediately.


Monitoring

Do I have to have the professional monitoring service?

The professional monitoring service is not required for the Mobile App. However, in order to utilize the full potential of the First Sign Solution, professional monitoring is highly recommended. Please see our Monitoring page for more information.

Does First Sign Monitoring provide professional monitoring in my area?

You will be covered anywhere with a cell signal, as long as your phone has data and voice plan. First Sign Monitoring provides a U.L.-Listed Monitoring Center with current operations nationwide. They have the technology available to service our customers within the United States.

Can I purchase monitoring for someone else?

Yes. You will be given an activation code for monitoring services that the recipient can use when setting up their profile. The other products and services are not user specific and can be given as gifts.


Technical

Should I leave the app on at all times? Will that drain my phone's battery?

In order to use any of the alarm features, including those with the Mace Wear Pod, the app does need to be running. However, the app is designed to use extremely little battery while dormant

How do I turn off the app?

For Android users, you can turn off the app by selecting "Settings" then "Log Out". For iPhone users, you can either log out or close the app (by closing the app, you will not be required to log back in the next time you enter).

What happens if the battery runs low?

Within the Settings screen on the Mobile App, it will tell you the current battery life of the device. The battery will last up to one year, depending on use. See our video 'Changing the Battery' for more information.

How do I know if the device is working?

The mobile app will alert you if it is connected to a device upon entering the app.  In the Settings screen, you will see if you are connected to the device or not.  

What type of battery is needed for the device?

The Mace Wear Pod uses a pre-inserted and replaceable CR2032 battery (commonly available).